Toldbodgade 5, 1253 København K +45 70 251 625

Terms of trade


Our trading and reservation conditions apply to purchases and reservations via our digital services.

Purchases and reservations are defined as:

- Table reservations
Booking of corporate events
- Purchase of gift cards

The terms of trade and reservation must be accepted in order to complete a purchase or make a reservation. The use of our digital services also presupposes acceptance of our Privacy Policy, which is accepted when using our electronic services and thus at the latest with the beginning of the purchase or reservation process.

You can read about our separate trading conditions regarding. TakeAway here and Food out of the house here. (links coming soon)

At Restaurant Carl Nielsen, we make every effort to protect and respect your privacy - and it is our goal to treat your personal data safely, securely and appropriately. Your personal data is processed in accordance with current legislation on personal data, including the Data Protection Act.

You can read about our privacy policy here.

Cancellation and changes of table reservations

Cancellation or changes in relation to the time of arrival, or change of number of guests must be made before the confirmed time of arrival. If you have booked online, you can change or cancel your reservation before arrival via the link in your confirmation email. Alternatively, you can contact the restaurant directly.

Gift card

The gift cards can be used in all our restaurants and can be purchased online at www.restaurantcarlnielsen.dk or in the restaurants during opening hours.
Gift cards can be purchased either as physical gift cards, which are sent by post or as electronic gift cards, which are sent by mail.

Payment

Restaurant Carl Nielsen receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK (Danish kroner).

Restaurant Carl Nielsen encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.

Delivery

Restaurant Carl Nielsen strives for the dispatch of orders received before kl. 16:00 will be sent the same day. Orders placed after kl. 16:00 will not be sent until the next day.

Restaurant Carl Nielsen arranges delivery with Post Nord (unless otherwise stated). The physical gift card is sent as a letter and delivered within min. 5 working days from Post Nord has received it at the post office. Restaurant Flammen can not be held responsible for delays at Post Nord. Failure to receive must be reported to info@restaurantcarlnielsen.dk
Delivery to the Faroe Islands, Greenland and abroad also takes place with Post Nord.

Right of complaint

In case of errors, deficiencies or possibly missed deliveries, please contact: info@restaurantcarlnielsen.dk

Return of goods takes place to the address, which is stated upon request. Please note that we do not accept packages sent by post. cash on delivery. Returns can also be made by refusing receipt or by handing over the item in person with us. It is not a requirement but the expedition is promoted if adequate information accompanies the package - eg copy of order confirmation, registration and account number for bank account to which reimbursement can take place, copy of any. prior correspondence, etc.

Right of withdrawal

There is a 14-day right of return on gift cards from the day they are received. However, this presupposes that neither you nor the recipient has redeemed the gift card. If you choose to cancel a purchase, simply return the item in the same condition and quantity as you received it. Once the item has been received back and approved, the purchase price will be refunded to your account within a few days. You must bear the cost of return yourself.

Cancellation must be reported to us no later than 14 days after purchase, and from cancellation you must return the shipment no later than 14 days after.

The notice must be given per. mail on info@restaurantcarlnielsen.dk. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.
Refund / refund is made to the payment card that was used for purchases in the shop.

Business information

Restaurant Carl Nielsen
CVR No .: 40380973
Address: Toldbodgade 5, 1253 Copenhagen K
Email address: info@restaurantcarlnielsen.dk
Telephone number: 70 25 16 25

Phone time:
Every day - 9.00-21.00

Data registration

When you place an order with us, you must provide your name, address, telephone number and email.

We need this information in order to keep you informed about your order and to be able to deliver the goods to you. The information is stored securely in accordance with current Danish legislation.

All the information we register is treated confidentially and in accordance with the Personal Data Act. As required by the Accounting Act, this information is stored for five years.

The data responsible is Restaurant Carl Nielsen. All information is stored securely in unencrypted form. Likewise, personal data is sent back and forth unencrypted.

On www.restaurantcarlnielsen.dk we also use analysis tools to review traffic data in the form of logs from our website. In this connection, no information about your person is stored.

The purpose of these analyzes is solely to correct the possible technical errors that may cause our customers to see an error message or the like, as well as to optimize navigation and behavior in the most appropriate way.

No products in the basket.

From Sunday the 1st of May we are open on all Sundays.

We look forward
to see you.
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